Top 10 Reasons Private Wealth Managers Choose an Outsourcing Partner

Aug 31, 2021

Why Financial Institutions & Family Offices Are Adopting Outsourced Accounting & Investment Reporting Solutions to Serve Their High-Net-Worth Clients

In some corners of the private wealth management world, the word outsourcing, sometimes referred to as business process outsourcing (BPO), has become taboo. Oftentimes considered synonymous with offshoring, outsourcing has erroneously been painted as cheap work performed by unskilled labor.

But it only takes a bit of due diligence to find that these negative connotations are often an inaccurate portrayal of the true value of an outsourced service offering.

To that end, like other outsourced service providers to family offices and financial institutions, the SEI Family Office Services team is frequently faced with questions about our people, our processes and our technology—and, ultimately, why outsourcing may be the right solution.

To help answer this question, here are 10 reasons private wealth managers are leaning into outsourced services.

1. They can enhance your service quality

Enhanced service quality tops the list and it’s quite a simple notion.

Instead of spending time normalizing data, performing consolidations, paying bills or preparing and reviewing report packages, private wealth managers can do the thing they’re passionate about doing: serving their clients and delivering results that build client wealth.

2. They enable you to grow, quickly

A new advisor joins your firm and brings a dozen new clients with him. Is your team prepared to absorb the account aggregation and report preparation responsibilities that will soon follow?

When you’re in high growth mode, the last thing you want to do is realize your team is not equipped to scale. An outsourced service provider like SEI Family Office Services can help financial institutions and family offices smoothly onboard new clients or households, so that wealth managers can focus on helping their clients achieve their wealth goals.

3. They provide business continuity in the event of disaster or significant change

We’ve learned a lot of tough lessons throughout the pandemic, but one that stands out for businesses is strengthening their ability to overcome disruption.

[Check out our blog 4 Pandemic-Fueled Family Office Solutions That Help Provide Future-Proof Business Continuity]

Whether you’re trying to minimize the effects of a health crisis, employee departures or just a simple power outage, having a dependable outsourced service partner helps ensure that you can continue to meet the demands and expectations of your clients despite forces beyond your control.

4. They offer workforce stability in the face of employee turnover

Key man risk is one of the chief concerns amongst family offices and financial institutions. If an employee departs or a position needs to be eliminated, how do you ensure that your operations don’t falter?

From our vantage point, outsourced service providers should operate as a seamless extension of your internal team. Using operational documentation, thorough communication and repeatable processes, an outsourced service team can quickly take on additional responsibilities in the absence of key personnel.

5. They are built on operational expertise

There’s an old adage that says you can be great at one thing or good at a lot of things. We believe that you should always strive for greatness, which may mean leveraging third-party resources to perform key tasks that sit outside of your expertise or aren’t a valuable use of your time.

By partnering with an experienced BPO team, you have the opportunity to work with subject matter experts and highly-skilled operations professionals that are solely focused on a single function. Examples of commonly outsourced activities include:

6. They help you manage risk

In some cases, particularly amongst private banks and other financial institutions, there may be compliance requirements related to particular service offerings that necessitate the need for third-party oversight. This oftentimes translates to creating a business relationship with an outsourced service provider.

Financial institutions and family offices can further manage their risk exposure by establishing service-level agreements (SLAs) with outsourced service providers that help define the who, what and when of service delivery.

7. They allow you to customize your solutions offering

We’ve all watched this scene play out before: you’re courting a new client who presents a unique set of wealth management demands and you need to spin up a new solution offering quickly. It can be an anxiety-inducing situation if you don’t already know what’s out there.

On the other hand, if your financial institution or family office has a pre-established relationship with an outsourced service partner, it’s much easier to explore other available services and expand your relationship on an as-needed basis. Additionally, you can craft tiered service offerings that span the range of your clientele—ensuring you’re delivering the right solutions to the right clients.

8. They provide efficiencies in your back-office

Most outsourced services focus on one of two areas: highly repetitive processes or highly specialized processes. The common thread between these two areas is that they both require a significant amount of time to complete.

By allowing an outsourced service team to absorb click-heavy, recurring operations like portfolio reconciliation, or time-consuming, tedious operations like family office partnership accounting, your staff can focus on doing what they do best and not worry about the monotony of data.

9. They can offer access to purpose-built technology

While some people may envision BPO firms as shops filled with endless rows of desks and people, the reality is that most outsourced service organizations rely on a key tool to help drive efficiency: specialized technology.

At SEI Family Office Services, our BPO teams use our proprietary family office software, the Archway Platform℠, to perform the nuanced operations that exist within family offices and financial institutions serving high-net-worth clients.

Then, using the Archway Client Portal, we can securely deliver the processed and formatted data to family office professionals, advisors and their end-clients in an intuitive, easy-to-use platform. This gives them the opportunity to engage with their financial information in an interactive, tech-forward way that may not exist if the family office was exclusively responsible for designing and developing the end-client reporting experience.

10. They can reduce your firm’s overhead costs

Maintaining technology can be expensive, especially if you are the designer, developer, quality assurer and information systems architect.

An outsourced service partner alleviates the need to maintain the technology—and the servers that run it—which can ultimately reduce your overhead IT costs. As both an experienced technology firm and an award-winning outsourcing provider, we can offer:

  • Hosting and server maintenance
  • Data backup and disaster recovery
  • Ongoing technology enhancements via product upgrades and feature releases
  • Software quality assurance
  • Data collection and normalization
  • System connectivity troubleshooting
  • Product documentation and training

We know that outsourcing doesn’t always receive the recognition—and appreciation—it deserves, but the benefits of partnering with an outsourced service provider are demonstrated to be plentiful for private wealth management firms.

Whether you are seeking to ease the burden of client reporting, add new concierge services like client bill payment or offload the complex process of private fund bookkeeping and reporting, SEI Family Office Services is prepared to work and grow alongside your firm.

Check out our full suite of technology and outsourced service solutions for family offices and financial institutions to find out how we can help you better serve your high-net-worth clients.

Download Family Office Outsourcing and Fintech Solution Sheet


Steven Edelman

 

Steven Edelman
Managing Director, Institutional Relationships – SEI Family Office Services

Steven is responsible for the management and growth of new and existing client relationships with private banks and financial institutions. In this role, he ensures client satisfaction as well as develops existing and new business relationships. Steve joined SEI Family Office Services in 2015 from Private Client Resources (PCR) where he held the position of Managing Director, Relationship Services and developed relationships with the firm's Private Bank, Registered Investment Advisor (RIA) and Family Office clients.

Steve holds a Bachelor of Arts from the University of Albany and a Masters in Public Administration from John Jay College. Outside of SEI, he enjoys spending time with his family and watching the Mets.

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Steven Edelman

Steven Edelman

Managing Director, Institutional Relationships
SEI Family Office Services